In order to ensure the smooth deposit of fiat crypto transactions, users are required to complete KYC verification with a third-party service provider, which will immediately perform the relevant transfer and credit your Billance account with the cryptocurrency upon successful verification. Under normal circumstances, this whole process can be expected to complete within 5-7 hours. If there is a delay and the user has not received their cryptocurrency and the funds are withdrawn after 24 hours, they should consult the service provider's customer service.
1.Does Billance handle fiat crypto trading?
No, Billance does not handle any matters of fiat crypto deposit and withdrawal directly, all fiat crypto deposit and withdrawal are fully handled by our partner suppliers.
2.What is Billance's service provider?
Our fiat crypto trading service provider is: Cabital、Xanpool、Mercuryo
3.What are the supported fiat currencies?
We support SGD, HKD, THB, PHP, INR, IDR, VND, MYR, AUD, NZD, EUR, USD, KRW, JPY, TRY, GBP. NGN. KES, ZAR, GHS, TZS,UGX, MXN, BRL, CHF for buying cryptocurrencies.
4.What kinds of cryptocurrencies can I buy/sell?
Currently, we support buying/selling BTC, ETH, and USDT.
5.Is there a minimum/maximum limit for fiat crypto trading?
Yes, the limit for a single purchase will be shown in the amount input field.
6.What kinds of payment methods are accepted?
Electronic transfer, Visa / Mastercard credit and debit cards.
7.Is there a fee for buying and selling in fiat crypto through the provider?
Most service providers charge a fee, please check the service provider's official website for actual fees.
8.Does Billance charge a fee for trading in fiat crypto?
No, we do not charge any commission for fiat crypto transactions.
9.Can I use the Billance APP to trade in fiat crypto?
Yes, users can enter the APP and click Buy Crypto to trade.
10.Can I use this function to withdraw money from Billance?
Yes, our supply service provider supports deposit and withdrawal.
11.Why is the final quotation I got from the service provider different from the one I saw on Billance platform?
The quotation displayed by Billance is based on the real-time price provided by the service provider, which may deviate due to market changes or calculation errors, and is for reference only. Please refer to the official website of the service provider for the final exchange rate.
12.Why is my final exchange rate different from the one I see on the Billance platform?
The exchange rate displayed on the Billance platform is based on the quotes available at the time of the trader's inquiry and is for reference only. The exchange rate does not change in real-time with the movement of the cryptocurrency. Please refer to our third-party service provider's website for the final actual exchange rate.
13.How long will it take for my purchased cryptocurrency to arrive?
After a successful purchase, you will usually receive your purchased cryptocurrency in your Billance account within 2-30 minutes. Processing time may take longer due to blockchain network conditions or vendor service status and may take up to a day for new users.
14.If I never received the cryptocurrency I bought, what could be the reason? Who should I ask for help?
There are two main reasons for the delay in buying cryptocurrency:
(a) Failure to submit a complete KYC (identity verification) document during registration
(b) Express Cryptocurrency purchase payment was not successful
If you have not received your cryptocurrency in your Billance account within 2 hours, please check with the third-party service provider immediately. If you need assistance from Billance Customer Service, please provide us with a screenshot of your transfer and an order number. The order number can be obtained from the vendor's platform.
15.What should I do if I encounter a payment problem during a fiat crypto transaction?
Please contact the service provider immediately for assistance.
16.Does Billance keep my payment information?
17.Do I have to perform KYC on the fiat crypto provider platform?
Yes, you need to perform KYC on the third-party vendor's website before you can buy cryptocurrency.
18.What are the countries where fiat crypto trading is prohibited?
Please check the website of the provider for the restricted service areas.
19.I just bought some BTC, but the fiat crypto transaction record in my Billance account shows "canceled", what does it mean?
This means that the fiat crypto deposit was not successful, so your Billance account will not receive any BTC, please consult your third-party service provider for the reason for order cancellation.
20.Can I choose to deposit fiat crypto that does not belong to my country?
This depends on whether the third-party service provider accepts your KYC, please check with the service provider for more details.
21.What do the various statuses of the fiat crypto transaction records represent?
"Pending Confirmation" - A fiat in/out transaction has been successfully submitted and the vendor has paid, or the third-party vendor has not received additional verification (if any) Please check your email to confirm any additional requirements from the third-party vendor.
Note: Some payment methods may take longer to successfully transfer funds.
"Paid" - user has paid, the service provider has not transferred; service provider has paid, the user is pending on confirmation.
"Completed" - the transaction has been completed and the service provider has transferred the cryptocurrency; the transaction has been completed and the user has confirmed.
"Cancelled" - the fiat deposit is canceled,Possible reasons are as follows:
- The user has not paid and the timeout has expired.
- The user manually canceled the fiat deposit transaction.
- The transaction was rejected by a third-party service provider.
22.Why is my fiat deposit not showing up in the legal transaction history of my Billance account when I made a deposit through a service provider?
It is possible that you made a deposit directly through the service provider's website. To ensure that your Billance account has a record of your fiat crypto transactions, please make sure that you are doing so from our fiat crypto transactions page.
23.How can I contact the customer service of a third-party provider?
You could send an email to firstname.lastname@example.org describing your issue, but please allow some response time.
24.Does the third-party provider have a limit for trading fiat crypto?
You can go to the official website of the third-party provider to check.